Privacy Policy

Who We Are

My Brother's Onions is a small, family-run food business based on Long Island, New York. We make handcrafted caramelized onion sauce and sell it through local retailers and our online shop at mybrothersonions.com.

This policy explains what personal information we collect when you use our website, how we use it, who helps us handle it, and the choices you have. We keep things simple, and we never sell your information.

Information We Collect

We only collect information you choose to give us, plus a small amount your browser stores to make the site work.

• When you contact us (the form on our Find Us page): your name, email address, what you're interested in, and any message you write.
• When you place an order: your name, email address, phone number (optional), delivery address, any order notes, and the items you order.
• When you pay by card: payment is handled on a secure checkout page run by Square. We never see or store your full card number — Square tells us only whether the payment went through.
• Technical information: like most websites, our web host keeps standard server logs (such as IP address, browser type and the pages requested) for security and troubleshooting. We also record the IP address a form or order was sent from to help prevent spam and fraud.

How We Use Your Information

• To reply to your messages and questions.
• To process, fulfil and deliver your orders, and to send you order confirmations and updates.
• To let our team know about new messages and orders quickly (by email and text message).
• To keep our website secure and prevent spam or fraudulent orders.
• To meet our legal and accounting obligations.

We will never sell your information, share it with advertisers, or add you to a marketing list without your permission.

Who Helps Us

We use a few trusted services to run the site. They only receive what they need to do their job:

• Square — processes card payments on its secure checkout page.
• Our web host — stores the website, contact messages and order records.
• Email and Google Workspace — we receive new messages by email and may keep a copy of contact form submissions in a private Google Sheet.
• Twilio — sends our team a text-message alert when a new message or order comes in.
• Google Fonts — provides the typefaces on our pages; Google may log these requests under its own privacy policy.
• Analytics (if enabled) — we may use privacy-friendly analytics such as Google Analytics or Microsoft Clarity to understand how the site is used. These only run after you accept analytics cookies in our cookie banner.

Cookies & Browser Storage

Your shopping cart and a record of orders placed on your device are saved in your own browser (local storage), not on our servers, so your cart is still there when you come back. You can clear this at any time by clearing your browser data.

We don't use advertising cookies or retargeting pixels. If we turn on analytics, you'll see a cookie banner first and those tools only load if you say yes. You can change your choice at any time using the cookie settings link in the banner.

How Long We Keep It

We keep contact messages for as long as we need to reply and follow up, and order records for as long as we need them for fulfilment, customer service, and tax and accounting purposes. When we no longer need information, we delete it.

Keeping Your Information Safe

Our site uses a secure (HTTPS) connection, card payments are handled entirely by Square, and access to our order and message records is password-protected and limited to our team. No system is perfect, but we take reasonable care to protect your information.

Your Choices & Rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it (unless we need to keep it for an order or a legal reason). You can also ask us to stop contacting you. Just send us a note and we'll take care of it promptly.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has sent us personal information, please contact us and we'll delete it.

Changes to This Policy

If we change how we handle your information, we'll update this page and the "Last Updated" date at the top.

Contact Us

Questions about this policy, or want us to remove your information? Reach out through the form on our Find Us page and we'll get back to you.